The Benapod, Venowave, and the ICEOtherm are manufactured and distributed by Saringer Life Science Technologies Inc. (SLST) a privately held Canadian company. For further information please feel free to contact us.
All information collected on this website will not be shared, sold or provided to any third party companies. SLST may contact you via email or telephone after an order to provide a receipt confirmation as well as other relevant news and information.
Orders placed during our business hours (Monday – Friday, 9 a.m. – 5 p.m. (Eastern Time) are shipped out within three (3) business days. Orders will be delivered anywhere in North America within ten (10) business days following the date of shipment. The products ships worldwide with delivery time dependent on the location.
Refund & Exchange Policies
SLST does not accept returns on your products cannot be resold due to sanitation reasons. For this reason, all sales are final. If your product isn’t working properly, please check the product manual (which arrived with your device) for further assistance. The products are warranted against defects in materials and workmanship within 90 days of purchase by the customer. If the products are found to have a material or workmanship problem upon receiving the device, SLST will send out a replacement.
All fees are charged in US Dollars aside from Canadian orders that are charged in Canadian dollars. Canadians will be charged taxes based on their provincial tax rules.