The Benapod, Venowave, and the ICEOtherm are designed, manufactured and distributed by Saringer Life Science Technologies Inc. (SLST) a privately held Canadian company. For further information please contact us.
All information collected on this website will not be shared, sold or provided to any third party companies. SLST may contact you via email or telephone after an order to provide a receipt confirmation as well as other relevant news and information.
Orders placed during our business hours (Monday – Friday, 9 a.m. – 5 p.m. (Eastern Time) are shipped out within two (2) business days. The time it takes orders to arrive varies from region to region, and shipping method selected.
Refund & Exchange Policies
As all our products come in contact with the skin, for sanitary reasons, we do not accept returns. If your product isn’t working properly, please check the product manual (which arrived with your device) for further assistance. Our products are warranted against defects in materials and workmanship for 90 days from the date of delivery to the customer. If the products are found to have a material or workmanship problem, upon receiving the defective device back, we will send out a replacement.
If you purchased one of our products from a distributor, please contact them regarding their return / refund policy.
All fees are charged in US Dollars, except for Canadian customers that are charged in Canadian dollars. Canadian customers will be charged taxes based on their provincial tax rules.